Terms & Refund Policy
Transparency is our priority. Please review our guidelines for a seamless experience.
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Refund Eligibility
- task_alt Order canceled before mockup approval.
- task_alt Product received is materially different from approved mockup.
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Non-Refundable Scenarios
- cancel Customer-approved designs or minor variations.
- cancel Shipping delays or incorrect info provided by customer.
- cancel Personal preference dissatisfaction.
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Damaged/Defective Items
- info Notify us within 5 business days of delivery.
- info Provide clear photos of the issue for verification.
- info Replacement or partial refund offered at our discretion.
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Safety & Disputes
- gavel Resolve concerns with us before initiating chargebacks.
- shield We reserve the right to verify identity for fraud prevention.
- do_not_disturb_on Orders suspected of fraud will be canceled/refunded.
Acceptance of Terms: By placing an order and submitting payment, you confirm that you have read, understood, and agreed to these Patch and Pins Terms & Refund Policy.